Welcome to THE ICON website http://www.theicon.nz/ and its associated features and mobile applications (“Site") .
These Terms and Conditions (“Terms”), which incorporate our Privacy Policy and other documents referred to within these Terms, govern the supply of any products ordered by you on the Site and your use of the Site. By browsing, accessing, using the Site or ordering a product (“Order”), you agree to be legally bound by these Terms & Conditions. We may change these Terms at any time, and the revised Terms will be made available on our Site. By continuing to use the Site you agree to be bound by such revised Terms.
1. Information on the site
1.1 The Site and the content on the Site are subject to copyright, trademarks and other intellectual property rights. These rights are owned by or licensed to THE ICON.
1.2 You must not reproduce, transmit, communicate, adapt, distribute, sell, modify or publish or otherwise use any of the material on the Site, including audio and video excerpts, except as permitted by statute or with our prior written consent
1.3 Our Wholesale customer can use our materials, including audio and videos.
1.4 Information about goods on the Site is based on material provided by third party merchants, suppliers and/or product manufacturers. we cannot be held responsible for inaccuracies or errors caused by incorrect information supplied to us or by these third parties
1.5 Due to photographic and screen limitations, products display in our web site may differ to a small extent in visual appearance. In addition, where it is suitable to do so, some depictions of products are created or chosen by us for promotional purposes, and may not be an exact representation of the products received
2. Access to the site
2.1 You must only use the Site in accordance with these Terms and any applicable law.
2.2 You must not (or attempt to):
- interfere with or disrupt the site or the servers or networks that host the site
- use data mining, robots, screen scraping or similar data gathering and extraction tools on the site; or
- interfere with security-related or other features of the Site.
2.3 To access some features of the Site, such as creating wishlists, you must register an account with us (Create an “Account”). To register for an Account, you must provide us with accurate and current personal information including your name, address, and a valid email address. You can only register one Account per email. You should not create an Account if you are under 13 years old
3.4 You are solely responsible for the activity that occurs on your Account (including Orders placed using your Account), and you must keep your Account password secure. We are not responsible for any unauthorised activity on your Account, including if you fail to keep your Account login information secure. We may refer fraudulent or abusive or illegal activity to the relevant authorities
2.5 We do not warrant that the Site will be available at all times and without disruption and we provide no warranties in relation to the content of any other website linked to or from our site
2.6 To place Orders using an Account you must be at least 18 years old, and have the capacity to enter into a legally binding agreement with us. If you are under 18, you may only place an Order with the involvement of a parent or guardian - we do not sell products for purchase by children
3. Placing an order
3.1 When create an Order, you must follow the instructions on the Site as to how to make your Order and for making changes to your Order before you submit it.
3.2 Once you select a product that you wish to Buy(Order), irrespective of any previous price you have seen or heard, you will then be shown or told (on the Site) the price you must pay and any other charges, including any charges you are liable to have the products delivered to the address provided by you (“Delivery Fees”). Unless otherwise stated all charges are in Australian dollars
3.3 You must pay full amount when you make an order using our payment method provided and you must fully entitle to use the payment method
3.4 We are not responsible for any decisions of payment providers to allow you to use their service.
3.5 By making an Order, you expressly authorise us, before accepting your Order, to perform credit and security checks and, where we feel necessary, to transmit or to obtain information (including any updated information) about you to or from third parties from time to time, including but not limited to your credit card number, to validate your credit card, to obtain an initial credit card authorisation, to conduct loss minimisation and anti-fraud measures and to authorise individual purchase transactions
3.6 If you come in to any issue with order please contact us over the phone or email us
3.7 Once you make an order you will receive from us an order confirmation by email. This email will only be an acknowledgement and will not constitute acceptance of your Order.
3.8 A contract between us for the purchase of the goods (“Contract”) will not be formed until you receive a shipment confirmation email from us. We are not obliged to supply the product to you until we have accepted your Order. We may in our discretion refuse to accept an Order from you for any reason
3.9 until the time when we accept your Order, we reserve the right to refuse to process your Order and you have the right to cancel your Order. If we or you have cancelled your Order before it has been accepted, we will promptly refund any payment already made by you to your original payment method. We will not change any Terms applying to an existing Order that has already been accepted by us; the Terms that will apply to any such Order are the Terms that applied at the time you placed the order.
4. Order Cancellation
4.1 We may terminate a Contract if the product is not available for any reason. We will notify you if this is the case and return any payment that you have made. We will refund any money received from you using the same method originally used by you to pay for the product. If the refund transaction fails we will advise you of this and make arrangements to process the refund via a different method.
If you wish to cancel your Order, please contact us over the phone, email or contact us form
5. Shipping
5.1 We will try to deliver your items within 3 to 4 business days. But we can not guarantee firm delivery date and time
5.2 By default, you provide authority to leave items at the address specified in your Order.
5.3 Unless otherwise specified by you, all risk in the product shall pass to you upon delivery. If delivery is delayed, risk shall pass at the date when delivery would have occurred. From the time when risk passes to you, we will not be liable for loss or destruction of the product.
5.4 You must take care when opening the product so as not to damage it, particularly when using any sharp instruments.
6. Returns
6.1 If any case product is damaged please contact us through our contact us page or email.
6.2 In order to assist the return process, you may be required to send us images of the damage, defect or fault for preliminary assessment. You may be asked to provide further information to support your claim to assist us with our assessment of the goods.
6.3 If the product is confirmed to have a defect, we will replace item with new one or refund the price of the product to your original payment method, as appropriate
6.4 If the product is found not to have a defect, deemed out of warranty, or you otherwise do not have a remedy for a failure to comply with the consumer guarantees Act under New Zealand law, we will contact you to determine whether you want us to dispose of the product or return the product to you at your expense
7. 3rd party Suppliers and Manufacturers
7.1 Some of the items details provided in this website are by The Icon New Zealand.
7.2 The Icon New Zealand. does not represent or warrant that this information is accurate or complete. On occasion, manufacturers may modify their items and update their labels.
7.3 We recommend that you do not rely solely on the information presented. If you have a specific question about this item, you may consult the item's label, contact the manufacturer directly
7.4 If you have any issues regarding the information provided, please contact us through our contact us page or email info[at]theicon.nz